I’m Frances Xiao — Digital-savvy systems engineer with 4+ years of experience across the rail, transport, and infrastructure sectors. Skilled in translating stakeholder needs into functional system specifications, enabling user-centric and technically sound digital experiences. Proven expertise in enterprise systems configuration, UX evaluation, requirement traceability, and digital tool integration. Passionate about creating impactful digital solutions that enhance user engagement across web, mobile, and physical platforms.

Over the past four years, I’ve worked across systems engineering and civil delivery roles, supporting major rail projects in Australia. My work focuses on requirement engineering, digital systems integration, and model-based systems engineering (MBSE). I hold a Master's in Data Science, which I apply to uncover insights, automate workflows, and support smarter decision-making in complex systems.

My approach is structured, but never rigid — balancing analytical thinking with human-centered design and collaboration across disciplines. Whether I’m aligning stakeholders on a systems model or refining technical documentation, I aim to make engineering work better — for people and for the future.